Service and Support

Ruichi After Sales Service

The whole machine and its accessories are guaranteed for one year from the date of original purchase.

The company dispatches technical experts to be responsible for the installation and commissioning of equipment on site, and provides free training for user’s related technical personnel, operators and maintenance personnel.

Detailed user files will be established after purchase. After the expiration of the warranty period,extensive and preferential technical support will still be provided. The related fees will be decided by both parties through consultation.

 In case of faults, technicians will ensure that they arrive at the scene for treatment in 48 hours (within Guangdong Province)until the equipment is normal operation and qualified for masss production.

Fixture Design and providing

Ruichi Robot provides free fixture design for customers to meet their product requirements.

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